FAQs

We request you to go through the Frequently Asked Questions. If there are queries unanswered, we are just an E-mail away. Write to us at support@handmadelove.in. Our team replies in less than 24 hours.

FREQUENTLY ASKED QUESTIONS

SHIPPING

  • When can I expect my order ?

    At HandMadeLove we try our best to ship your items as quickly as possible. Once we get your order, it usually takes 1-5 business days for it to leave from our warehouse. The delivery time varies depending on your pincode.

  • How much do you charge for delivery?

    We offer free shipping on any order over Rs 990. Otherwise a standard economy cost of Rs 100 will be applicable.

  • Do you ship internationally?

    Yes we ship internationally, however shipping is borne by the customer. It depends on the country to be shipped.

  • How do I track my order?

    As soon as your order is shipped, you will receive a tracking link from our processing team. This link will allow you to superspy on the delivery status of your order.

  • Can I get my order expedited?

    Currently, we do not offer expedited shipping. However, in case your order is of urgent nature don't hesitate to write to our team on support@handmadelove.in. We have a fantastic processing team which will do their best to push your order up in the list and treat it as a priority.

  • What if I need to change my order's shipping address?

    Please reach out to our support team via email on support@handmadelove.in as soon as possible and we’ll do our best to change the address before it ships.

  • What happens if the shipment can't be delivered?

    In the event that the shipment is undeliverable due to any of the reasons mentioned below, the returns terms and conditions will apply : 

    a) Our courier partner is not able to deliver the shipment due to incorrect address 
    b) No one is there to accept the shipment even after multiple attempts 
    c) The shipment gets refused at the time of delivery

    Please note that an additional shipping charges will need to be paid for the reshipment of your order. This is to compensate for the charges that will be billed to us by the courier partner for the return shipment and also for the new shipment that will be sent.

     

     

    ORDERING AND PAYMENT

    Is it safe to use my credit/debit card?

    • Awesome question! Don't worry. We take your security very seriously and use the same level of security encryption recommended for official bank transactions. To be precise - we work to keep your information secure during transmission by using Secure Sockets Layer (SSL) software, which encrypts your information, in addition to maintaining security of your information as per the International Standard IS/ISO/IEC 27001 on "Information Technology-Security Techniques- Information Security Management System-Requirements. 
      Still not sure? Reach us out about your payment related queries on support@handmadelove.in and we will do our best to resolve your queries.

    • What payment methods are accepted?

      We accept following methods of payment:

      • 1) Debit / Credit Card
      • 2) Net Banking
      • 3) Cash Card / Mobile / Wallet
      • 4) American Express ezeClick
      • 5) Redeem Points / Reward Points
      • 6) COD - Extra charges apply

       

    • Can I place an order without using my credit/debit card since I don't want to disclose my card details?

      All credit card and debit card payments on HandMadeLove are processed through secure and trusted payment gateways managed by leading Indian banks. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification. 
      If you have any further queries regarding our payment options, please do not hesitate to write to us on support@handmadelove.in, we will do our best to help you.

       

       

      RETURNS

      • How do I cancel my order?

        You can cancel any order that has not yet been shipped or gone through the personalization process. Please send in a request to support@handmadelove.in as soon as possible. Once the product is shipped or is personalized, the return policy mentioned below is applicable.

      • What is HandMadeLove Returns Policy?

        We are happy to offer a 15 day return policy with credit / exchange only for all orders placed on our site (except personalized and made-to-order purchases). No direct refund will be offered. The returned product should be in its original packaging and in the same unused condition as received.

      • What if I receive a damaged / defective product?

        This is a very rare case given our stringent quality check before shipping. But worry not, if you happen to receive a damaged/defective product we will gladly replace it at our own expense. In this case we request you to inform us within 24 hours from the time of delivery.

      • What is HandMadeLove Returns Policy for Personalized / Made-to-order products?

        All personalized / made-to-order products are final sale only and cannot be returned.

      • How do I initiate a return?

        To initiate a return, send us a request on support@handmadelove.in so we can get started on the process. Please do not ship the product until you receive an authorization number for the same from the returns processing team.

      • Where do I mail the return?

        You can mail the product to the address below: 
        ATTN: Returns / Exchanges, 
        Handmadelove.in
        Reference: [your order no]
        5E, 35 Shahzadabagh Industrial Area. Adjacent to Wine and Beer Shop. Pin- 110035

        Please note that we don't mark up our prices to include the cost of potential return shipping cost. This way the prices are fairer to our customers. Thus we request you to cover the return shipping cost and we will pay for the cost of shipping the exchange piece to you.

      • When will I receive replacement for my product?

        Stock permitting, replacement will be shipped within 7 business days of us receiving the product back. This will be done as long as the above mentioned conditions are met and the return has been authorised successfully by the returns processing team.

         

    GIFT

    • Can I have my order gift-wrapped?

      We definitely would love to add a special touch to make your urby gift more fun. Just reach us at support@handmadelove to make it special for your loved ones. Trust us, we would be happier than you to do it.

       

      BULK

      How do I place Bulk Orders?

      Please reach the corporate team on support@handmadelove.in